We want you to be rest assured that we are here to assist you every step of the way. To place an order, simply browse our website, select the desired product(s), and follow the checkout process.

Customers can shop and purchase on our website with assurance, knowing that we’ve taken the necessary security and safety measures to keep our customers’ personal contact information safe. All of our customer information is safely and securely stored. Upon completion of the authorization process, a confirmation is sent.

We accept payments by bank transfers and UPI only. We do not currently offer Cash On Delivery (COD).

Tivraa is required to collect GST in connection with the purchase and delivery of products. The good news is that the listed price is inclusive of GST, so you don't have to pay any additional tax.

We will be trying our best to get your Product out to you as soon as possible, usually within 10 -12 days. Delivery times may vary depending on your location. In case of  unforeseen circumstances like weather conditions or strikes etc , we shall keep you updated on the delivery status.

No, there are no additional delivery charges

When your product is dispatched, you will receive an email with the courier company details along with your tracking number.  You can track your delivery on courier company’s website and contact them for further details.

Within 24 hours of your purchase, you will receive an email from us with your order number and details of your order. Incase of any discrepancy, we request you to immediately contact our Customer Support Team and bring it to our attention.

In the possibility that your shipping address needs to be changed, we request you to call on 919266141007 / email us at lifeandyoutivraa@gmail.com within 24 hours with the updated delivery address. Post that, we shall try our very best to accommodate your request, however make no guarantees that it can be done.

This warranty does not include normal use and wear, misuse, commercial use, and seasonal wood movement and splits. It does not include damages to property or persons caused by the misuse, improper installation, or lack of care of the item. For more details, please refer to our Warranty Policy. Lastly, warranties are not transferable.

If the package arrives in a damaged condition, do not accept delivery. Open the package in the presence of the delivery person and take photos of the damaged packaging and product. Send the photos to lifeandyoutivraa@gmail.com within 24 hours of delivery, along with your order number, contact number, and the name of the person who placed the order.

Cancellations and refunds are allowed within the first 24 hours of placing an order. After this period, all sales are final. If you receive a defective or damaged product, please contact our customer support team for assistance.

We do not have a Repair Policy.

At this point, we only offer domestic delivery. For wholesale order enquiry, kindly contact us at b2btivraa@gmail.com

Make sure to subscribe to our newsletter and stay updated on all our products!

We value our customers and, therefore, welcome your feedback. Please feel free to write to us on lifeandyoutivraa@gmail.com.

Yes, GST is included in the listed price for all products.

It may seem too good to be true, but yes! The products displayed on the website are the very products that will be delivered. Kindly note that since our products are handcrafted items unevenness up to 5 mm can happen because of the difference in surfaces and floor levels, as per the industry standards.

E-Gift Cards are coming soon... Stay tuned!

If you have any further questions or concerns, please don't hesitate to contact our customer support team at lifeandyoutivraa@gmail.com or call us at 919266141007. We are here to assist you Monday through Friday, from 9 AM to 6 PM IST.

If your order is delayed beyond the estimated delivery timeline, please contact our customer support team for assistance.

If your order has not yet been shipped, we may be able to change the delivery address. Please contact our customer support team as soon as possible to request a change.

If you know you won't be available to receive your order, you can provide an alternate delivery address or request a specific delivery date. Please contact our customer support team to make these arrangements.