Tivraa Approach To Security
Tivraa uses the highest security standards to ensure that our customers' online transactions are safe and protected. As the data controller, Tivraa is responsible for securing your data and is committed to using advanced firewall technology for the order process. We comply with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000.
Respecting Your Privacy
Tivraa is committed to respecting your privacy. Therefore, we set the highest ethical standards to protect your sensitive information. This privacy policy describes the type of information we collect, why we will collect it, and with whom we will share it.
We value the trust you have placed in us. Please read this document regarding our privacy policy. If you have any queries about our privacy policy, please contact our Customer Support.
Types Of Information We Collect
- We may collect your contact details, such as your name, email address, phone number, postal address, and delivery address (if different).
- We may require your banking details such as credit card number, cardholder name, expiration date, and CVV or other details necessary for Internet banking. This information is considered Sensitive Personal Data or Information (SPDI) under Indian law and is subject to additional requirements.
- To improve the shopping experience, we may seek order details of your previous purchases, including transactions and pricing details.
- We may also collect your demographic information (gender, age, income) to conduct optional online surveys to assess our services.
- We will collect your session and login information, which includes your IP address, operating system, browser type, browser language, date, and time of request.
- We will also collect sign-in information for third-party accounts shared on our website, such as Facebook, Twitter, Pinterest, etc.
- We shall ask for email communication by any user for product inquiry, order and transaction details, complaints, and disputes, etc.
We collect SPDI only for a lawful purpose connected with a function or activity of Tivraa, and only if such collection is considered necessary for that purpose. We will inform you about the fact that the information is being collected, the purpose for which it is being collected, the intended recipients of the information, and the name and address of the agency collecting and retaining the information.
How We Use Or Share Your Information
We conduct our business in an ethical manner; hence, we collect the personal information of our users or customers only to provide the best products and services at www.tivraa.com . We do not sell, trade, share, or transfer your information to any third parties without your prior consent, except when required under law or to fulfill a legal obligation.
- Our affiliates and partners involved in the buying and delivering process shall use your information. In case of a merger or acquisition, other business entities may use your information.
- An aggregated form of information may be used to understand consumer behaviour so that we can improve the shopping experience. Our business and marketing activities may also use the demographic profiles of our users.
- To tell you about deals, offers, new launches, shipment status, and informational and promotional content, we will use your contact information.
- Our cookie policy is used to customize your experience. We may use the information stored in your browser to let you see recently viewed items, your wish list, cart features, etc.
- To understand consumer behaviour, buying preferences and to analyse how user interaction is being forwarded, we will use traffic flow and session login information. We may use it to measure performance.
- User engagement and time spent by each user on our site are accessed with the help of your IP address and traffic source information. We may use it to measure the performance.
- User information may be required in case of legal disputes, regulatory or statutory requirements, troubleshooting problems, collection of fees owed, detection or protection against errors, prevention of abuse of our services, prevention of violation of rights of third parties, and enforcement of our terms and conditions.
We will implement reasonable security practices and procedures to secure SPDI, as required under Indian law. SPDI will not be disclosed to any third party without your prior consent, except when required under law or to fulfill a legal obligation.
Cookie Policy
For an enhanced shopping experience, Tivraa uses cookies to store your browsing information. Cookies do not save your personally identifiable information (PII), though you can change the cookie settings as per your preferences. By using the website, we believe that you consent to the cookie policy.
User Consent When you access the website or fill in your details to buy the products or services offered on the website, Tivraa will accept it as your consent to the privacy policy. For users who are not comfortable with the clauses and conditions for sharing their personally identifiable information, it is requested to abort the use of the website. We also provide an opt-out option to our registered users to unsubscribe from all non-essential mails and communication from us and our partners.
Data Retention
We will retain your information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SPDI will not be retained for longer than is required for the purpose for which it was collected.
Data Transfers
We may transfer your information to countries outside India only if such transfers are necessary for the performance of a lawful contract between you and Tivraa or if you have explicitly consented to such transfer. We will ensure that such transfers are subject to appropriate safeguards as required under applicable law.
Grievance Officer
If you have any grievances or discrepancies with respect to the collection, usage, or disclosure of your SPDI, please contact our designated Grievance Officer:
Name: Gayatri Pandit
Email: gayatri86@gmail.com
Contact Number: 9920661179
Address: P8A, 2 nd Floor,
Haus Khas Enclave
New Delhi - 110016
More Information
In case you have any question regarding our privacy practices, feel free to contact our customer service.
Note: The privacy policy of www.tivraa.com may be subject to change at any time to include or exclude clauses. Thus, users are requested to visit this page in a timely manner to stay aware of the changes. The above privacy policy does not apply to our affiliates, partners, and any third parties associated with us. For further interaction, kindly review the respective privacy statements.