While using any of the payment method(s) described on our website for any of your purchases, Tivraa will neither be responsible nor assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to you due to the following reasons:
- Lack of authorizations for any transaction(s)
- Exceeding the pre-set limit mutually agreed upon between You and “Bank(s)”
- Any payment issues arising out of the transaction
- Decline of transaction for any other reason(s)
While Tivraa strives to ensure a smooth payment process, we are not responsible for any issues that may arise due to your bank or payment service provider. Tivraa does not have control over your financial institution or payment service provider.
Q. Which forms of payment are acceptable?
A. Tivraa entertains the following forms of electronic payment means and services, such as Credit/Debit cards, and third-party payment services like PayPal, PhonePe, UPI etc.
Please note that certain payment methods may not be available for all transactions or in all countries.
You understand, accept and agree that Tivraa payment facility is neither a banking nor financial service, but is merely a facilitator providing an electronic and automated online payment facility using the existing authorized banking infrastructure and electronic card payment gateway networks. Through these facilities, Tivraa is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transactions or the transaction price.
As a Customer, you understand that, upon initiating a transaction, You are entering into a legally binding and enforceable contract with Tivraa or its affiliated vendors to purchase the product(s) or service(s) from Tivraa using our payment facility, and You shall pay the transaction price through your issuing bank to Tivraa through the payment facility.
Q. Is there any form of additional or hidden fee?
A. No, there is no hidden fee on purchases made by you at Tivraa. We also don’t charge any shipping or handling fee. However, on all discount coupons, a processing fee of 2.5% is applicable on the total price of your purchase. This fee includes government taxes, which are applicable on the coupon discount, and are paid by us. The processing fee is calculated based on the discounted amount and is added at checkout.
Q. How are my electronic payments processed?
- All valid Credit/Debit Cash cards and other payment instruments are processed using a credit card payment gateway or appropriate payment system infrastructure, and the same will also be governed by the terms and conditions agreed to between the buyer and the respective issuing bank and payment instrument issuing company. Tivraa does not store any credit/debit card information.
- All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank, which supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between buyer and the respective issuing bank.
Declined Payments
If your payment is declined or fails, you will be notified during the checkout process. You will have the opportunity to try a different payment method or contact your bank or payment service provider for assistance.
Refunds and Chargebacks
If you are entitled to a refund, Tivraa will process the refund to the original payment method used for the transaction. Refunds will be processed within 7-10 business days, depending on your bank or payment service provider.
In the event of a chargeback, Tivraa reserves the right to dispute the chargeback if we believe it to be invalid. The customer is responsible for providing any necessary documentation to support their claim.
This Payment Policy is subject to change at any time. Please check our website for the most up-to-date version.
If you have any questions or issues related to payments, please contact our customer support team at lifeandyoutivraa@gmail.com.
By making a purchase on Tivraa, you acknowledge that you have read, understood, and agree to the terms of this Payment Policy.